Jili Games Privacy Policy – How We Protect Your Data

1 Introduction

Welcome to the Jili Games Privacy Policy. Jili Games ("we," "us," "the platform") operates jiligames.st and the associated Jili Games mobile app available for download. This policy explains how we handle the personal information of every player who registers, deposits, plays, or simply browses the platform.

We understand that for players in Pakistan, trust is everything. When you share your name, mobile number, payment details, or any other information with us, you deserve to know exactly where it goes, how long we keep it, and who — if anyone — can see it. This policy is written in plain, straightforward English so that nothing gets lost in complicated legal language.

This policy applies to all data collected through jiligames.st, the Jili Games mobile application, customer support interactions, and any communications between you and the platform. It covers registered players, visitors who browse without an account, and anyone who contacts us through any channel.

2 What We Collect

We only collect information that is actually necessary for the platform to function properly, for us to verify your identity, process your transactions, and give you the best possible experience. Below is a clear breakdown of the categories of data we collect:

We do not collect sensitive categories of personal data such as biometric data, health information, political opinions, or religious beliefs. We also do not collect full payment card numbers — those are handled directly by our payment processors.

3 How We Collect Your Data

Your data reaches us through several different routes depending on how you interact with the platform:

• Direct Registration: When you sign up and fill in your account details on jiligames.st or in the app.
• Deposits and Withdrawals: When you make a payment transaction via JazzCash, Easypaisa, Raast, bank transfer, card, or any other supported method.
• Gameplay Activity: Automatically recorded as you play casino games, use the live casino, or place bets on cricket, PSL, T20 matches, football, or esports markets.
• Customer Support: When you contact us via live chat, email, or any other support channel.
• Cookies and Tracking Technologies: Collected passively as you browse the platform — covered in detail in Section 7.
• Third-Party Verification Services: Identity verification providers may share results with us when we use them to confirm your age or identity.

4 How We Use Your Data

Data is only ever used for legitimate purposes directly connected to running the platform and serving you as a player. We do not use your data for anything that would surprise you or that falls outside what you would reasonably expect when signing up for an online gaming platform.

Specific uses include:

• Creating and managing your Jili Games account and keeping it secure.
• Processing all deposits and withdrawals in PKR reliably and without delay.
• Verifying your identity and age to ensure only eligible adult players can access the platform.
• Delivering bonuses, promotions, and rewards you have opted into, including offers tied to PSL season, cricket tournaments, and other events.
• Personalising the game lobby, betting markets, and content recommendations based on your activity and preferences.
• Detecting and preventing fraud, cheating, multi-accounting, and money laundering activity.
• Responding to your customer support queries quickly and accurately.
• Monitoring your account for responsible gaming indicators and applying any self-set limits you have requested.
• Sending you important account notifications — security alerts, transaction confirmations, and policy updates.
• Improving the platform's performance, fixing technical issues, and developing new features based on aggregate usage patterns.

5 Sharing Your Data

Jili Games does not sell your personal data to anyone. We do not share your information with advertisers, data brokers, or any unrelated third parties for commercial gain. There are, however, specific situations where sharing is necessary for the platform to operate:

• Payment Processors: JazzCash, Easypaisa, Raast, banks, and card networks receive the minimum data required to process your transactions. These providers have their own privacy obligations and security standards.
• Identity Verification Providers: Where required, we may share basic identification data with regulated identity verification services to confirm that you are who you say you are.
• Customer Support Tools: Our support infrastructure may involve third-party software providers who process communication data on our behalf. These providers are bound by strict confidentiality obligations.
• Legal and Regulatory Requirements: If required by law, court order, or to prevent fraud or illegal activity, we may disclose data to relevant authorities. This is done strictly on a need-to-know basis and only to the extent legally required.
• Business Transfers: In the unlikely event of a merger, acquisition, or significant restructuring of the platform, your data may be transferred to a successor entity. You would be notified before any such transfer takes effect.

In every case where data is shared with a third party, we require that they handle it securely, use it only for the stated purpose, and do not further disclose it without our permission.

6 Payment Data & Financial Information

Given that Jili Games processes real-money transactions in PKR, we treat payment data with the highest level of care. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, here is how that data is handled:

• Full payment credentials — such as your JazzCash PIN or full card number — are never transmitted to or stored on the Jili Games platform. These are entered directly into the payment provider's secure interface.
• We store only the reference information needed to track transactions: partial account identifiers, transaction reference numbers, amounts in PKR, dates, and status.
• All financial data is encrypted at rest and in transit using current industry-standard protocols.
• Transaction history is retained for as long as required to resolve disputes, comply with applicable financial record-keeping obligations, and support responsible gaming monitoring.

7 Cookies & Tracking Technologies

Like most online platforms, Jili Games uses cookies and similar technologies to keep the site running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These handle login sessions, security tokens, and core navigation. You cannot opt out of essential cookies without losing access to the platform.
• Analytics Cookies: Help us understand which parts of the platform are used most, where players encounter issues, and how to improve the overall experience. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings — such as your preferred language, recent games, and display preferences — so you do not have to set them again each visit.
• Marketing Cookies: Used to ensure that any promotional content shown to you is relevant. These are only active if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some features on the platform.

8 Data Retention

We do not keep your data any longer than necessary. Different types of data are held for different periods based on operational need and legal obligation:

• Account Data: Retained for the duration of your account and for a reasonable period after closure to handle any outstanding queries or disputes.
• Transaction Records: Financial records including deposit and withdrawal history are retained for as long as required by applicable financial record-keeping requirements.
• Support Communications: Chat transcripts and support tickets are kept for a reasonable period to allow for quality review and dispute reference.
• Technical Logs: IP address logs and session data are retained for a shorter period, primarily for security and fraud prevention purposes.
• Self-Excluded Accounts: Where a player has requested self-exclusion, their account data is retained for the duration of the exclusion period and beyond as required to enforce the exclusion and comply with responsible gaming obligations.

When data is no longer required, it is securely deleted or anonymised so that it cannot be traced back to any individual.

9 Your Privacy Rights

As a Jili Games player, you have meaningful rights over your personal data. We take these rights seriously and will respond to any valid request promptly. Your rights include:

To exercise any of these rights, contact the Jili Games support team via live chat on the platform. We will acknowledge your request and respond within a reasonable timeframe. In some cases — for example, where we have a legal obligation to retain certain records — we may not be able to delete all data immediately, but we will always explain why and what steps are being taken.

10 Security Measures

Protecting your data is not an afterthought — it is built into how the platform operates. The security measures we have in place include:

• SSL/TLS Encryption: All data exchanged between your browser or app and the Jili Games servers is encrypted in transit, making it unreadable to anyone who might intercept it.
• Encrypted Storage: Sensitive data stored on our servers — including personal details and partial payment identifiers — is encrypted at rest.
• Access Controls: Only authorised personnel with a genuine operational need can access personal data, and all access is logged and monitored.
• Two-Factor Authentication: Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Fraud Detection Systems: Automated monitoring systems flag unusual login patterns, transaction anomalies, and potential account takeover attempts in real time.
• Regular Security Reviews: Our technical infrastructure and security policies are reviewed and updated regularly to address new threats.

In the unlikely event of a data breach that affects your personal information, we will notify you as promptly as possible, explain what happened, and outline the steps being taken to contain and remediate the issue.

11 Minors & Under-18 Protection

Jili Games is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or use any feature of the platform. We do not knowingly collect personal data from anyone under 18.

Age verification is part of our registration and account review process. If we discover that an account has been created by or on behalf of a minor, the account will be closed immediately, all funds will be returned to the depositing payment method, and relevant records will be handled in accordance with our legal obligations.

If you are a parent or guardian and believe a minor has accessed this platform using your payment details or a falsified account, please contact our support team immediately so that we can investigate and take appropriate action.

12 Changes to This Privacy Policy

Jili Games may update this Privacy Policy from time to time to reflect changes in the platform, new features, evolving data practices, or updates to applicable laws. When we make material changes, we will notify you through the platform — either via an in-app notification or a message to your registered email address — before the changes come into effect.

The "Last Updated" date shown at the top of this page will always reflect when the most recent revision was made. We encourage you to check this page periodically so that you remain informed. Continued use of the platform after any update constitutes your acknowledgement of the revised policy.

If a planned change materially affects how we process your data in a way you are not comfortable with, you have the right to close your account before the change takes effect. Contact support and we will assist you through the account closure process.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the Jili Games team directly. Our support team is available 24 hours a day, 7 days a week, and will handle privacy-related queries with care and respect.

You can contact us via live chat on the platform or by emailing us at the address listed in the footer of this page. When submitting a data-related request, please include your registered account email or mobile number so we can locate your account and respond efficiently.

You may also find answers to common questions on our FAQ page. For matters related to account self-exclusion or gaming limits, visit our Responsible Gaming page.